Privacy Policy
A Legal Disclaimer
The information provided on this website is for general information purposes only. While LUX Media & Production makes reasonable efforts to keep the information accurate and up to date, we make no warranties or representations, express or implied, about the completeness, accuracy, reliability, suitability or availability of the website, its content, services, images, videos, case studies or related information.
Any reliance you place on the information on this website is strictly at your own discretion. LUX Media & Production shall not be liable for any loss, damage or inconvenience arising from the use of this website or reliance on any information provided within it.
The results, examples, case studies and performance references shown on this website are provided to demonstrate previous work and outcomes. They do not guarantee identical or similar results for future clients, as performance may vary depending on strategy, budget, market conditions, audience behaviour, platform changes, client input and other factors outside our control.
This website may include links to third party websites or platforms. These links are provided for convenience only. LUX Media & Production has no control over the content, availability or practices of third party websites and accepts no responsibility for them.
All content on this website, including text, images, video, graphics, branding, layouts and creative work, is owned by or licensed to LUX Media & Production unless otherwise stated. No content may be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission.
LUX Media & Production reserves the right to update, amend or remove any content on this website at any time without notice.
Nothing on this website constitutes legal, financial or professional advice. For advice specific to your business, project or legal position, you should seek guidance from an appropriately qualified professional.
Privacy Policy - The Basics
Privacy Policy
Last updated: [Insert Date]
LUX Media & Production respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, work with us or interact with our services.
Who We Are
This website is operated by LUX Media & Production.
For the purposes of data protection law, LUX Media & Production is the data controller for the personal information we collect and use through this website and during our business activities.
If you have any questions about this Privacy Policy or how we handle personal information, you can contact us at:
[Insert business email address]
[Insert registered business address, if applicable]
Information We Collect
We may collect and process the following types of personal information:
Your name
Your business name
Your job title
Your email address
Your phone number
Information you provide through website forms
Details about your project, enquiry or business requirements
Communication records between you and our team
Website usage data, such as pages visited, traffic sources and interaction data
Technical data, such as IP address, browser type, device type and operating system
Marketing preferences, where you choose to receive updates from us
We may also collect information from third party platforms if you contact us through social media, email, referral partners or other online channels.
How We Use Your Information
We use personal information to:
Respond to enquiries submitted through our website
Discuss potential projects, proposals and services
Provide video production, social media management, content creation, post production, consulting and influencer marketing services
Manage client relationships and project communication
Prepare quotes, proposals, contracts and invoices
Improve our website, services and user experience
Monitor website performance and understand how visitors use our website
Send marketing communications where you have consented or where we have a legitimate business reason to do so
Keep records for legal, accounting and business administration purposes
Protect our business, website, systems and legal rights
Our Lawful Bases for Processing
We only use personal information where we have a lawful basis to do so.
Depending on the situation, we may rely on:
Consent, where you have given us permission to use your information for a specific purpose, such as receiving marketing emails.
Contract, where processing is necessary to provide services to you or take steps before entering into a contract.
Legitimate interests, where we use your information for reasonable business purposes, such as responding to enquiries, improving our services, managing client relationships and promoting our business.
Legal obligation, where we need to process information to comply with laws, tax rules, accounting requirements or regulatory obligations.
Marketing Communications
We may send you marketing communications about our services, updates, case studies or relevant business information where you have opted in or where we are otherwise permitted to do so under applicable law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
We will not sell your personal information to third parties for marketing purposes.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the site function properly, improve performance, understand visitor behaviour and support marketing activity.
Cookies may collect information such as your device type, browser, IP address, pages visited, traffic source and how you interact with the website.
Where required, we will ask for your consent before placing non essential cookies on your device. You can manage or disable cookies through your browser settings or website cookie preferences.
For more information, please refer to our Cookie Policy, if available.
Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
Website hosting providers
Email and communication platforms
CRM and project management systems
Analytics and advertising platforms
Payment processors and accounting software
Professional advisers, such as accountants, solicitors or insurers
Contractors, freelancers or production partners involved in delivering services
Regulators, authorities or legal bodies where required by law
We only share information where there is a legitimate reason to do so and, where appropriate, we expect third parties to handle personal information securely and lawfully.
International Transfers
Some of the third party services we use may store or process personal information outside the United Kingdom.
Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
How Long We Keep Your Information
We only keep personal information for as long as necessary for the purpose it was collected.
The length of time we keep information may depend on the nature of our relationship with you, legal requirements, accounting obligations, project records and business administration needs.
For example, we may keep enquiry records for a reasonable period to manage follow ups and business development, and we may keep client, contract and invoice records for as long as required by law or accounting rules.
When personal information is no longer needed, we will delete it, anonymise it or securely archive it.
How We Protect Your Information
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online service can be guaranteed to be completely secure. You provide information to us at your own risk.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain types of processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office
To exercise your rights, please contact us using the details set out in this Privacy Policy.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal information. We would appreciate the opportunity to resolve any concerns with you first.
Links to Other Websites
Our website may contain links to third party websites, platforms or services.
We are not responsible for the privacy practices, content or security of third party websites. You should review their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.
The latest version will always be available on this page, with the updated date shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
LUX Media & Production
Email: info@luxmedia.uk
Address: Firepool Centre For Digital Innovation, Taunton, TA1 1FH, United Kingdom.